Majority of the respondents are females, roman catholics, regular students, freshmen and with a professional parent/guardian; Reliability, assurance, tangibles, empathy, and responsiveness. It would likely inspire them to achieve greater efficiency and contribute to the further progress.
Providing quality service to students would make them satisfied with their academic experiences. Using a survey of 800 randomly selected students across four campuses, the study identifies five key service quality dimensions: Results of the study showed that recipients of services are mostly female students in their adolescent stage who availed the top services from the offices of student services, registrar,.
The pertinent findings of the study were: The public service delivery system in state universities and colleges (sucs) is crucial for providing quality education and other essential services to the citizens of the zamboanga. Although the university provides a variety of offices to enhance the campus experience for students, their engagement with these services is significantly influenced by the offices'. The study demonstrates how analyzing student feedback through sentiment analysis helps universities identify specific areas for improvement, such as academic programs, campus.