If your meter isn’t working in smart mode, you’ll need to send regular meter readings yourself. Your electricity smart meter will have been set to send meter readings once a day. Your supplier needs regular readings from your gas or electricity meter to work out your bills.
You will have been able to change the settings to send readings every half hour or once a month. Your supplier needs readings from your gas or electricity meter to work out your bills. Check by the number of buttons or by manufacturer.
If you don’t send them readings, they’ll estimate your usage. You should still be able to use your online account or app to check your usage or prepayment. Overview and content list for your energy meter. You can find out if the electricity meter on your bill is correct by comparing the meter point administration number (mpan) on your bill with the mpan registered to your address.
Get help reading your meter, checking it's working correctly, getting a meter installed and more. Find out how to read different types of gas and electricity meters.